Support Specialist
Yakima, WA Yakima, WA Full-time Full-time $17.
75 - $18.
75 an hour $17.
75 - $18.
75 an hour 20 hours ago 20 hours ago 20 hours ago Summary The primary role of the Support Specialist is to work with all front-line staff (DSP and TPS) to handle incoming calls, emails, and facsimiles and direct them to the appropriate department(s), provide information, resources, and problem-solving solutions.
Essential Duties and Responsibilities Answering employee's questions, guiding them through difficult calls or issues, or redirecting employees to the appropriate managers.
Able to keep a calm demeanor during high-stress situations.
Ability to prioritize and manage multiple tasks.
Use multiple software applications while holding a conversation.
Excellent verbal and written communication skills with strong listening/comprehension abilities.
Excellent Customer Service skills.
Communicate complex information in a more simplified manner.
Preparing reports and analyzing support center data to improve processes, ensure resources are properly allocated, and maximize efficiency and employee satisfaction.
Document all call information including submitting support tickets in SharePoint and follow up as necessary.
Work closely with departmental manager to determine the maintenance and growth needs of the support specialist network.
Assists in the implementation of new policies, procedures, and changes.
Maintains support center equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
Abide by all confidentiality and HIPPA Laws.
Various duties as assigned Shift is Tuesday and Wednesday 4PM - 12AM and Sat and Sun 8AM - 8PM.
Education and Experience Must have a High School Diploma or equivalent Some college or higher preferred 1 year of support or call center management experience preferred.
Proven track record of handling difficult situations with positive outcomes.
Certificates, Licenses and Registrations Bachelor's Degree preferred.
Valid driver's license or Washington State ID.
Current criminal background check cleared by DSHS Knowledge, Skills and Abilities Language Skills:
Excellent reading comprehension and written communication skills required.
For example:
ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence.
Ability to apply proper grammar, spelling, punctuation, and format to communications.
Ability to present information in one-on-one, small group, and large group situations to management and staff.
Mathematical Skills:
Ability to do simple math such as addition, subtraction, multiplication.
Make projections and utilize a budget effectively.
Reasoning Ability:
Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.
Critical Thinking:
You're able to evaluate feedback and ideas from executives and team members, consider implications and risks, and determine the best next steps and recommendations that will benefit your projects.
Computer Skills:
Ability to operate related computer applications (i.
e.
, word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, telephone, printers, and scanners.
Physical Demands Talking:
Able to convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing:
Able to hear average or normal conversations and receive ordinary information.
Finger Dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Repetitive Motion:
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities:
Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
Physical Strength:
Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl.
Occasionally required to lift and/or move up to 20 lbs.
Your Work Place This work is normally performed in an office setting, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited.
Noise level is moderate and may include sounds of normal office equipment (copy machines, telephones, etc.
).
No known environmental hazards are encountered in the normal performance of job duties.
Job Type:
Full-time Pay:
$17.
75 - $18.
75 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Evening shift Night shift Weekly day range:
Every weekend Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
75 - $18.
75 an hour $17.
75 - $18.
75 an hour 20 hours ago 20 hours ago 20 hours ago Summary The primary role of the Support Specialist is to work with all front-line staff (DSP and TPS) to handle incoming calls, emails, and facsimiles and direct them to the appropriate department(s), provide information, resources, and problem-solving solutions.
Essential Duties and Responsibilities Answering employee's questions, guiding them through difficult calls or issues, or redirecting employees to the appropriate managers.
Able to keep a calm demeanor during high-stress situations.
Ability to prioritize and manage multiple tasks.
Use multiple software applications while holding a conversation.
Excellent verbal and written communication skills with strong listening/comprehension abilities.
Excellent Customer Service skills.
Communicate complex information in a more simplified manner.
Preparing reports and analyzing support center data to improve processes, ensure resources are properly allocated, and maximize efficiency and employee satisfaction.
Document all call information including submitting support tickets in SharePoint and follow up as necessary.
Work closely with departmental manager to determine the maintenance and growth needs of the support specialist network.
Assists in the implementation of new policies, procedures, and changes.
Maintains support center equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
Abide by all confidentiality and HIPPA Laws.
Various duties as assigned Shift is Tuesday and Wednesday 4PM - 12AM and Sat and Sun 8AM - 8PM.
Education and Experience Must have a High School Diploma or equivalent Some college or higher preferred 1 year of support or call center management experience preferred.
Proven track record of handling difficult situations with positive outcomes.
Certificates, Licenses and Registrations Bachelor's Degree preferred.
Valid driver's license or Washington State ID.
Current criminal background check cleared by DSHS Knowledge, Skills and Abilities Language Skills:
Excellent reading comprehension and written communication skills required.
For example:
ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence.
Ability to apply proper grammar, spelling, punctuation, and format to communications.
Ability to present information in one-on-one, small group, and large group situations to management and staff.
Mathematical Skills:
Ability to do simple math such as addition, subtraction, multiplication.
Make projections and utilize a budget effectively.
Reasoning Ability:
Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.
Critical Thinking:
You're able to evaluate feedback and ideas from executives and team members, consider implications and risks, and determine the best next steps and recommendations that will benefit your projects.
Computer Skills:
Ability to operate related computer applications (i.
e.
, word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, telephone, printers, and scanners.
Physical Demands Talking:
Able to convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing:
Able to hear average or normal conversations and receive ordinary information.
Finger Dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Repetitive Motion:
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities:
Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
Physical Strength:
Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl.
Occasionally required to lift and/or move up to 20 lbs.
Your Work Place This work is normally performed in an office setting, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited.
Noise level is moderate and may include sounds of normal office equipment (copy machines, telephones, etc.
).
No known environmental hazards are encountered in the normal performance of job duties.
Job Type:
Full-time Pay:
$17.
75 - $18.
75 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Evening shift Night shift Weekly day range:
Every weekend Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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