Admin Assistant-Customer Service Representative
FutureLink Technologies FutureLink Technologies Union Gap, WA Union Gap, WA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 4 days ago 4 days ago 4 days ago Admin Assistant- Need to Fill Position ASAP This particularly critical position creates the first impression of the company with most customers, visitors, and callers and thereafter becomes the face and voice of the company.
The Admin Assistant- provides critical assistance to the Office and must become familiar with the company products and services.
It is essential that the person filling this position be not only professional and business-like, but also warm, welcoming, and helpful.
The very highest level of customer service and personal integrity are fundamental to this position.
The job responsibilities of the Admin Assistant- Customer Service Representative include, but are not limited to:
Must have excellent attendance record/on time.
Answering the telephone and scheduling appointments, responding to callers' questions or requests, transferring the caller to the appropriate department or individual when appropriate, or taking a complete message and forwarding it to the appropriate department or individual.
Greeting customers, delivery people, salespeople, and other visitors to the office and assisting them as required.
Receiving incoming service calls and ensuring that appropriate information regarding the customer, the equipment, the problem, and the requested service needs are gathered so that a service order can be initiated.
Initiating service orders and assigning the service orders to the appropriate technician.
Receive incoming freight, verify bill of lading, making sure to compare what was ordered to what was received, log serial numbers, stage product for jobs.
Maintaining the front office area in a clean, uncluttered, and tidy condition to present a welcoming environment to customers.
Performing the above and any other assigned general office, timekeeping, or bookkeeping duties during working hours.
In addition to the client-facing duties mentioned above, the Admin Assistant-Customer Service Representative is also responsible for other administrative duties as needed and as assigned by Supervisor and Owner.
Personal characteristics important for this position include:
Able to work both independently and as part of a team.
Strong Attendance record required with no exceptions, on time ready to work every day.
A professional appearance and pleasant disposition that leaves visitors and callers with a good impression of the company, dress attire is causal business.
Ability to remain calm, composed, and in control during hectic periods or when faced with customers that may be upset A commitment to both customer service and company success.
Demonstrated aptitude for continuous learning and innovative thinking.
Strong written, oral, and people skills with a demonstrated ability to communicate effectively with customers, vendors, and internal staff.
Knowledge of bookkeeping and QuickBooks as well as accepted accounting principles.
Highly organized.
Strong attention to detail with an analytical mind.
Flexibility in an often -changing environment.
Able to lift 15lbs, stoop, squat, and bend over while checking in freight.
Must be able to sit for extended periods of time.
We provide an environment where creativity and excellence can flourish.
We recognize hard work, effort and results through competitive pay, and a full benefits package.
Wages/Salary:
DOA Overview of Benefits Medical Dental Vision 401K Paid Holidays and Vacation This position is available immediately, please email resume with contact information to.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Customer service, Telephone etiquette:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Admin Assistant- provides critical assistance to the Office and must become familiar with the company products and services.
It is essential that the person filling this position be not only professional and business-like, but also warm, welcoming, and helpful.
The very highest level of customer service and personal integrity are fundamental to this position.
The job responsibilities of the Admin Assistant- Customer Service Representative include, but are not limited to:
Must have excellent attendance record/on time.
Answering the telephone and scheduling appointments, responding to callers' questions or requests, transferring the caller to the appropriate department or individual when appropriate, or taking a complete message and forwarding it to the appropriate department or individual.
Greeting customers, delivery people, salespeople, and other visitors to the office and assisting them as required.
Receiving incoming service calls and ensuring that appropriate information regarding the customer, the equipment, the problem, and the requested service needs are gathered so that a service order can be initiated.
Initiating service orders and assigning the service orders to the appropriate technician.
Receive incoming freight, verify bill of lading, making sure to compare what was ordered to what was received, log serial numbers, stage product for jobs.
Maintaining the front office area in a clean, uncluttered, and tidy condition to present a welcoming environment to customers.
Performing the above and any other assigned general office, timekeeping, or bookkeeping duties during working hours.
In addition to the client-facing duties mentioned above, the Admin Assistant-Customer Service Representative is also responsible for other administrative duties as needed and as assigned by Supervisor and Owner.
Personal characteristics important for this position include:
Able to work both independently and as part of a team.
Strong Attendance record required with no exceptions, on time ready to work every day.
A professional appearance and pleasant disposition that leaves visitors and callers with a good impression of the company, dress attire is causal business.
Ability to remain calm, composed, and in control during hectic periods or when faced with customers that may be upset A commitment to both customer service and company success.
Demonstrated aptitude for continuous learning and innovative thinking.
Strong written, oral, and people skills with a demonstrated ability to communicate effectively with customers, vendors, and internal staff.
Knowledge of bookkeeping and QuickBooks as well as accepted accounting principles.
Highly organized.
Strong attention to detail with an analytical mind.
Flexibility in an often -changing environment.
Able to lift 15lbs, stoop, squat, and bend over while checking in freight.
Must be able to sit for extended periods of time.
We provide an environment where creativity and excellence can flourish.
We recognize hard work, effort and results through competitive pay, and a full benefits package.
Wages/Salary:
DOA Overview of Benefits Medical Dental Vision 401K Paid Holidays and Vacation This position is available immediately, please email resume with contact information to.
Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Customer service, Telephone etiquette:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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