Customer Service Representative/Dispatcher
3.
4 Yakima, WA Yakima, WA Full-time Full-time $16.
50 - $18.
00 an hour $16.
50 - $18.
00 an hour 16 hours ago 16 hours ago 16 hours ago Do you have a knack for providing awesome customer service? ROTO-ROOTER in Yakima, WA is looking for an individual to join our front-line office team as Dispatcher / Customer Service Representative.
The selected candidate will have a dynamic phone presence, excellent listening skills, and empathy and patience for our customers.
We're looking for a leader who can problem solve, while paying great attention to detail and follow-up items with customers and technicians.
Knowledge of the Yakima area and past dispatch experience is a plus.
Bilingual in English/Spanish is also a plus.
Essential functions of the positions include:
Provide world class customer service through scheduling, communication, and follow-up with our customers.
Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
Coding of invoices for accurate sales and payroll reporting.
Dispatch and communicate with technicians efficiently to maximize their productivity and ensure excellent customer experience.
Maintain accurate time tracking on all service technicians and plumbers.
Follow-up with customers to ensure they are happy with our services.
Follow-up with customers to schedule work on provided estimates.
Follow-up with commercial customers to collect payment on outstanding invoices.
We are looking for people who will put the customer first every single time! In addition to excellent customer service, the selected candidates will possess above average computer skills with solid typing ability, attention to detail, ability to work a flexible schedule.
Full time - Monday - Friday 8am to 5pm Weekend - Two overtime Saturday shifts per month 8am to 12pm.
Your schedule will vary during the training period.
Full time employees are eligible for healthcare and paid vacations.
If you are an energetic, self-starter with a focus on achievement, please submit your resume with salary history.
Starting pay is $16.
50 to $18.
00 per hour, dependent on skill set and work history.
We are an Equal Opportunity Employer committed to hiring a diverse work team Job Type:
Full-time Pay:
$16.
50 - $18.
00 per hour Expected hours:
40 - 45 per week
Benefits:
Health insurance Paid time off Schedule:
Monday to Friday Application Question(s):
Are you able to work the hours noted on the ad? Education:
High school or equivalent (Preferred)
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Yakima, WA Yakima, WA Full-time Full-time $16.
50 - $18.
00 an hour $16.
50 - $18.
00 an hour 16 hours ago 16 hours ago 16 hours ago Do you have a knack for providing awesome customer service? ROTO-ROOTER in Yakima, WA is looking for an individual to join our front-line office team as Dispatcher / Customer Service Representative.
The selected candidate will have a dynamic phone presence, excellent listening skills, and empathy and patience for our customers.
We're looking for a leader who can problem solve, while paying great attention to detail and follow-up items with customers and technicians.
Knowledge of the Yakima area and past dispatch experience is a plus.
Bilingual in English/Spanish is also a plus.
Essential functions of the positions include:
Provide world class customer service through scheduling, communication, and follow-up with our customers.
Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
Coding of invoices for accurate sales and payroll reporting.
Dispatch and communicate with technicians efficiently to maximize their productivity and ensure excellent customer experience.
Maintain accurate time tracking on all service technicians and plumbers.
Follow-up with customers to ensure they are happy with our services.
Follow-up with customers to schedule work on provided estimates.
Follow-up with commercial customers to collect payment on outstanding invoices.
We are looking for people who will put the customer first every single time! In addition to excellent customer service, the selected candidates will possess above average computer skills with solid typing ability, attention to detail, ability to work a flexible schedule.
Full time - Monday - Friday 8am to 5pm Weekend - Two overtime Saturday shifts per month 8am to 12pm.
Your schedule will vary during the training period.
Full time employees are eligible for healthcare and paid vacations.
If you are an energetic, self-starter with a focus on achievement, please submit your resume with salary history.
Starting pay is $16.
50 to $18.
00 per hour, dependent on skill set and work history.
We are an Equal Opportunity Employer committed to hiring a diverse work team Job Type:
Full-time Pay:
$16.
50 - $18.
00 per hour Expected hours:
40 - 45 per week
Benefits:
Health insurance Paid time off Schedule:
Monday to Friday Application Question(s):
Are you able to work the hours noted on the ad? Education:
High school or equivalent (Preferred)
Experience:
Dispatching:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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