Tech Support Analyst
3.
0 Yakima, WA Yakima, WA Full-time Full-time 1 day ago 1 day ago 1 day ago Why Choose Us? Novolex is a leader in packaging innovation, choice and sustainability.
We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.
$50,000 - $65,000 base salary
annual bonus Medical, dental and vision options Wellness rewards to fund your HRA or HSA Paid holidays, time off, parental and other leaves Financial protection benefits such as life, AD&D and disability insurance, and 401(k) Plan with employer matching contributions Education Support (for example, tuition reimbursement, Chairman's Scholarship, 529 College Savings Plan) Broad Based Employee Award Program--value sharing plan for all employees with one year of service Employee Assistance Program and much more! The range provided is based on cost of living/geography and what we believe is reasonable in the market at the time of posting.
This role may be eligible for annual bonus and annual merit increase, as well as long term compensation.
Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors.
Our Sustainability Commitment The Novolex sustainability vision is built upon three pillars:
our products, our operations and our people.
Each is critically important to our growth and future as a business.
These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
How You'll Perform the Role In this role, you will provide IT support for our Novolex staff.
This position will include maintenance, analysis, problem solving, hardware and software installations, and act as point of contact for IT issues in your designated business unit.
You will be responsible for administration and internal support of the company's PCs, printers, servers, company phones and related equipment.
Essential Functions & Key
Responsibilities:
Provide IT tech support and resolve problems to the end user's satisfaction Monitor and respond quickly and effectively to requests received both in person and through our ticketing system Modify configurations, utilities, software default settings, etc.
for the local workstation Utilize and maintain the helpdesk tracking software Assist with onboarding of new users Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Perform systems deployments in a timely manner for both new hires and equipment replacements Create, update, and administer users in Active Directory Participate in Major Incident management and problem management with a focus on communication, workaround, and resolution for the end users Provide first level support for printers, RF scanners, and all end user peripherals What We Need From You Excellent organizational and analytical skills.
Attention to detail and accuracy Excellent logic and problem solving skills Ability to work under deadlines.
Ability to communicate with people at all levels of an organization in a professional manner Ability to work independently with minimal supervision Bachelor's Degree in Information System or 3
years IT business experience Computer skills including Windows 10 & 11, Microsoft Office, MFA, AD Experience with ServiceNow or similar ticketing system What You'll Get From Us Benefits With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health.
Specific benefits and well-being programs may vary depending on where you work.
Community Engagement At Novolex, giving back to the local communities that support us is important.
Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs.
We also encourage facility level support of activities in the communities where our employees live and work.
Training and Development We offer constant opportunities for advancement.
From skills development to advanced education programs, training and development programs and courses are available through Novolex University.
Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.
#LI-MM1 Job Reference:
US02912.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Yakima, WA Yakima, WA Full-time Full-time 1 day ago 1 day ago 1 day ago Why Choose Us? Novolex is a leader in packaging innovation, choice and sustainability.
We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.
$50,000 - $65,000 base salary
annual bonus Medical, dental and vision options Wellness rewards to fund your HRA or HSA Paid holidays, time off, parental and other leaves Financial protection benefits such as life, AD&D and disability insurance, and 401(k) Plan with employer matching contributions Education Support (for example, tuition reimbursement, Chairman's Scholarship, 529 College Savings Plan) Broad Based Employee Award Program--value sharing plan for all employees with one year of service Employee Assistance Program and much more! The range provided is based on cost of living/geography and what we believe is reasonable in the market at the time of posting.
This role may be eligible for annual bonus and annual merit increase, as well as long term compensation.
Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors.
Our Sustainability Commitment The Novolex sustainability vision is built upon three pillars:
our products, our operations and our people.
Each is critically important to our growth and future as a business.
These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
How You'll Perform the Role In this role, you will provide IT support for our Novolex staff.
This position will include maintenance, analysis, problem solving, hardware and software installations, and act as point of contact for IT issues in your designated business unit.
You will be responsible for administration and internal support of the company's PCs, printers, servers, company phones and related equipment.
Essential Functions & Key
Responsibilities:
Provide IT tech support and resolve problems to the end user's satisfaction Monitor and respond quickly and effectively to requests received both in person and through our ticketing system Modify configurations, utilities, software default settings, etc.
for the local workstation Utilize and maintain the helpdesk tracking software Assist with onboarding of new users Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Perform systems deployments in a timely manner for both new hires and equipment replacements Create, update, and administer users in Active Directory Participate in Major Incident management and problem management with a focus on communication, workaround, and resolution for the end users Provide first level support for printers, RF scanners, and all end user peripherals What We Need From You Excellent organizational and analytical skills.
Attention to detail and accuracy Excellent logic and problem solving skills Ability to work under deadlines.
Ability to communicate with people at all levels of an organization in a professional manner Ability to work independently with minimal supervision Bachelor's Degree in Information System or 3
years IT business experience Computer skills including Windows 10 & 11, Microsoft Office, MFA, AD Experience with ServiceNow or similar ticketing system What You'll Get From Us Benefits With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health.
Specific benefits and well-being programs may vary depending on where you work.
Community Engagement At Novolex, giving back to the local communities that support us is important.
Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs.
We also encourage facility level support of activities in the communities where our employees live and work.
Training and Development We offer constant opportunities for advancement.
From skills development to advanced education programs, training and development programs and courses are available through Novolex University.
Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.
#LI-MM1 Job Reference:
US02912.
Estimated Salary: $20 to $28 per hour based on qualifications.
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