Customer Service Representative
Customer Service Representative
Company
Summary:
At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!
EXCELLENT PAY SCALE:
$11 to start
$11.25 at successful completion of 4 months
$11.50 at successful completion of 8 months
EXCELLENT BENEFITS PACKAGE
Job Description:
Perform accurate and efficient front line contact center functions for bank customers. This includes opening new Checking, Savings, IRA, and CD accounts, and responding to customer inquiries regarding account status. This position works within a team structure to provide quality customer care and efficient call/online handling.
General Duties:
Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus
Handle, research, and resolve phone inquiries/requests from customers
Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information
Track and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action taken
Obtain and verify information by phone or online, using professional and courteous phone techniques
Complete all follow-up work related to customer inquiries
Set up new accounts for customers, including helping to explain the differences in products, and identifying customer needs
When circumstances dictate, communicate with appropriate offices for follow up
Maintain strict confidentiality with customer account information
Keep abreast of client developments affecting customer service, new product offerings and processes of company and customer service center by reading daily updates and attending briefings/training
Conduct self-evaluations using quality coaching tools to assess personal skill development and review results with Supervisors
Participate in team meetings and contribute ideas to department for the improvement of the team or improvement of the work process
Maintain acceptable attendance and punctuality. Follow policy and procedures for communicating any changes and preferences in schedule to Supervisor
Support additional duties as necessary in high volume or promotional periods
Adhere to company and client productivity and quality performance expectations and policies and procedures
Relay customer insights for continuous improvement
Performance Requirements:
Customer Orientation and Focus
Ability to multitask (talk, type, navigate)
Minimum typing speed 20 WPM
Problem solving and resolution skills
Strong internet navigation and website user knowledge
Organizational and team work skills
Conflict resolution skills
Experience with contact center technologies
Experience working in a Financial/Banking industry an asset
Sales, cross-selling, and up selling experience desirable
Ability to work in a fast paced environment
Excellent verbal and written communication skills
Computer proficiency and knowledge of how and when to use reference material and on-line information
Phone Etiquette skill
Flexibility in regard to work schedules
Ability to maintain strict confidentiality with customer account information
Strong customer services skill
Experience:
Minimum high school diploma or equivalent, required
Prior contact center or customer service experience preferred
Demonstrated problem solving and decision making skills
Effective time management and organizational skills
Experience in Windows and Internet-based environment required
Previous banking experience will be considered a plus
Apply Today!
To email employer:
1. Fill out the Quick Apply Form and select Apply Now
2. Select employer email to email employer directly.
Associated topics:
call center, clerk, customer service associate, customer service representative, representante de servicio al cliente, representative, service, technical assistant, telephone, tsrEstimated Salary: $20 to $28 per hour based on qualifications.
Company
Summary:
At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!
EXCELLENT PAY SCALE:
$11 to start
$11.25 at successful completion of 4 months
$11.50 at successful completion of 8 months
EXCELLENT BENEFITS PACKAGE
Job Description:
Perform accurate and efficient front line contact center functions for bank customers. This includes opening new Checking, Savings, IRA, and CD accounts, and responding to customer inquiries regarding account status. This position works within a team structure to provide quality customer care and efficient call/online handling.
General Duties:
Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus
Handle, research, and resolve phone inquiries/requests from customers
Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information
Track and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action taken
Obtain and verify information by phone or online, using professional and courteous phone techniques
Complete all follow-up work related to customer inquiries
Set up new accounts for customers, including helping to explain the differences in products, and identifying customer needs
When circumstances dictate, communicate with appropriate offices for follow up
Maintain strict confidentiality with customer account information
Keep abreast of client developments affecting customer service, new product offerings and processes of company and customer service center by reading daily updates and attending briefings/training
Conduct self-evaluations using quality coaching tools to assess personal skill development and review results with Supervisors
Participate in team meetings and contribute ideas to department for the improvement of the team or improvement of the work process
Maintain acceptable attendance and punctuality. Follow policy and procedures for communicating any changes and preferences in schedule to Supervisor
Support additional duties as necessary in high volume or promotional periods
Adhere to company and client productivity and quality performance expectations and policies and procedures
Relay customer insights for continuous improvement
Performance Requirements:
Customer Orientation and Focus
Ability to multitask (talk, type, navigate)
Minimum typing speed 20 WPM
Problem solving and resolution skills
Strong internet navigation and website user knowledge
Organizational and team work skills
Conflict resolution skills
Experience with contact center technologies
Experience working in a Financial/Banking industry an asset
Sales, cross-selling, and up selling experience desirable
Ability to work in a fast paced environment
Excellent verbal and written communication skills
Computer proficiency and knowledge of how and when to use reference material and on-line information
Phone Etiquette skill
Flexibility in regard to work schedules
Ability to maintain strict confidentiality with customer account information
Strong customer services skill
Experience:
Minimum high school diploma or equivalent, required
Prior contact center or customer service experience preferred
Demonstrated problem solving and decision making skills
Effective time management and organizational skills
Experience in Windows and Internet-based environment required
Previous banking experience will be considered a plus
Apply Today!
To email employer:
1. Fill out the Quick Apply Form and select Apply Now
2. Select employer email to email employer directly.
Associated topics:
call center, clerk, customer service associate, customer service representative, representante de servicio al cliente, representative, service, technical assistant, telephone, tsrEstimated Salary: $20 to $28 per hour based on qualifications.
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