Social Service Representative
Duties Include but are not limited to:
Act as a Liaison between all parties, including but not limited to the VA, Public Housing Authority (PHA), landlords, community agencies, and Veterans. Educates, helps, and supports Veterans in their efforts to obtain necessary documents, fill out required forms, submit PHA packet information, locate suitable housing, and lease an apartment Establishing a system to track each Veteran's progress through various paperwork requirements and processes from entry into HUD/VASH until housed. Develop and maintain relationships with community landlords, real estate agents, property managers and owners, civic groups and other agencies to identify potential housing units for Veterans to lease in the HUD/VASH program. Know and understand the Housing Quality Standards (HQS) utilized by the PHA during their inspection process. Organize and conduct a walk-through of potential rentals and use the HQS and any other local PHA requirements to ensure the unit will meet PHA housing requirements. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Social Service Representative/PD80309A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 05/15/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include experience in a program of direct social welfare services that required the application of program policy and operations knowledge in providing social welfare services and/or assisting social workers. Specific qualifying
Experience:
Experience navigating social service programs; Experience developing rapport and building relationships with clients and community partners; Experience working as an integral part of a team and functioning in a team environment; Demonstrated experience operating within complex social systems, overcoming barriers, to find creative and positive outcomes; Experience working in shelters, group homes; Experience doing community street outreach; Experience working with Veterans; Experience working independently and alone in people's homes, and in the community. (This experience must be documented in resume) You will be rated on the following Competencies for this position:
Customer ServiceInterpersonal SkillsManages and Organizes InformationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work includes sitting at a desk working on a computer for long periods of time and/or filling out forms and tracking paperwork through various processes. It also entails driving, walking, standing, and/or bending for extended periods of time and carrying items such as papers, books, manuals and/or a laptop. Work Environment:
Work is generally performed in the community where VA cannot control environment conditions. Work will be completed in a wide range of settings including, shelters, local soup kitchens, outside, in abandoned buildings, Veteran's homes, community agency facilities, and VA facilities. The HSS must be able to work comfortably in all these settings and further work with a wide variety of persons, some who can be difficult to work with due to long histories of living outside and having complex mental health, social, and/or substance abuse issues. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Act as a Liaison between all parties, including but not limited to the VA, Public Housing Authority (PHA), landlords, community agencies, and Veterans. Educates, helps, and supports Veterans in their efforts to obtain necessary documents, fill out required forms, submit PHA packet information, locate suitable housing, and lease an apartment Establishing a system to track each Veteran's progress through various paperwork requirements and processes from entry into HUD/VASH until housed. Develop and maintain relationships with community landlords, real estate agents, property managers and owners, civic groups and other agencies to identify potential housing units for Veterans to lease in the HUD/VASH program. Know and understand the Housing Quality Standards (HQS) utilized by the PHA during their inspection process. Organize and conduct a walk-through of potential rentals and use the HQS and any other local PHA requirements to ensure the unit will meet PHA housing requirements. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Social Service Representative/PD80309A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 05/15/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include experience in a program of direct social welfare services that required the application of program policy and operations knowledge in providing social welfare services and/or assisting social workers. Specific qualifying
Experience:
Experience navigating social service programs; Experience developing rapport and building relationships with clients and community partners; Experience working as an integral part of a team and functioning in a team environment; Demonstrated experience operating within complex social systems, overcoming barriers, to find creative and positive outcomes; Experience working in shelters, group homes; Experience doing community street outreach; Experience working with Veterans; Experience working independently and alone in people's homes, and in the community. (This experience must be documented in resume) You will be rated on the following Competencies for this position:
Customer ServiceInterpersonal SkillsManages and Organizes InformationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work includes sitting at a desk working on a computer for long periods of time and/or filling out forms and tracking paperwork through various processes. It also entails driving, walking, standing, and/or bending for extended periods of time and carrying items such as papers, books, manuals and/or a laptop. Work Environment:
Work is generally performed in the community where VA cannot control environment conditions. Work will be completed in a wide range of settings including, shelters, local soup kitchens, outside, in abandoned buildings, Veteran's homes, community agency facilities, and VA facilities. The HSS must be able to work comfortably in all these settings and further work with a wide variety of persons, some who can be difficult to work with due to long histories of living outside and having complex mental health, social, and/or substance abuse issues. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0187 Social Services - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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